Certified Administration & Operations Management Professional (Islamabad)

PROGRAM DESCRIPTION

A flagship program designed as a “Blueprint for Excellence” to empower administrative professionals, office managers, and operations teams. It transforms admin roles from support functions into core operational infrastructure, focusing on preventing costly failures through robust systems and strategic knowledge.

PROGRAM OBJECTIVES

• To understand core principles of effective administration, operations, and office management.
• Explore practical tools, trackers, and systems to improve organizational efficiency.
• Identify and solve common administrative challenges using real-world case studies and exercises.
• Elevate the administrative role from tactical to strategic leadership.

PROGRAM BENEFITS

• Foundations of Administration & Operations
• Core Concepts: Introduction to the “Engine Room” of organizations and the high cost of poor administration.
• Role Clarity: Distinguishing between Administration and Office Management to improve organizational workflows.
• Resource Management: Cost optimization, procurement strategies, and vendor pool creation for immediate savings.
• Operational Systems & Compliance
• Vendor & Contract Management: Strategies for contract management and dispute resolution.
• Fleet & Facility Management: Utilizing practical tools like Vehicle Logbooks, Maintenance Trackers, and Cleaning Checklists to optimize routes and resolve misuse.
• Safety & Security: Implementing office security guidelines, evacuation drills, and business continuity/disaster recovery plans.
• Assets, Tech & Risk Management
• Inventory Control: Managing asset registers and stock trackers to prevent inventory losses.
• Financial & Administrative Tools: Petty cash management, file tracking systems, and the preparation of efficient duty rosters.
• Event & Travel Logistics: Comprehensive checklists for managing workshops, meetings, and travel to reduce operational delays.
• Leadership & Advanced Management
• Strategic Budgeting: A step-by-step guide to creating admin budgets and monitoring “Value for Money” (VFM).
• Decision-Making: Utilizing cost-benefit analysis frameworks and strategic planning for hybrid work environments.
• Team Leadership: Techniques for motivating admin teams, managing internal stakeholders, and conflict resolution.
• Industrial Operations: Specialized modules for factory settings, including shift rosters, HSE (Health, Safety, Environment) basics, and managing labor relations.

TARGET AUDIENCE

Target audience includes Administrative Managers, Office Managers, Operations Executives, and Small Business Owners seeking to professionalize their operational infrastructure.

DIPLOMA LEARNING OUTCOME

• Master 30+ practical modules in administration and operations.
• Utilize professional templates including logbooks, checklists, and trackers.
• Develop expertise in compliance, risk management, and health & safety.
• Enhance people management and operational excellence skills.
• Ability to implement robust systems.

PROGRAM DURATION/DAYS

The program is of 4 Months duration. Classes will held on Tuesday & Thursday 06 pm to 09 pm.

TRAINER’S PROFILE

Ch Naseer Ahmed Hussain

Education: BCS, MBA (Management), and Certified Human Resources Professional (CHRP).

Manager Operations for an International Development Organization with 17+ years of experience. Expert in Admin & Office Management, Procurement & Budgeting, HR, and Operational Excellence.

FOR DETAILS & REGISTRATION

Plot No. 12-K, Sitara Market, Sector G-7 Markaz, Islamabad
Phone: 0519252651, 0519252652
Fax: (+9251) 9252653
E-mail: pimisb@pim.com.pk, pimislamabad@pim.com.pk