Quality Assurance and Management – QAM (Islamabad)

PROGRAM CONTENTS

• Introduction to Quality Management
• Course orientation, objectives & expectations
• Evolution of quality (craftsmanship → industrial era → modern quality)
• Why quality matters: customer focus, competition, reputation
• Case discussion: Toyota vs. GM – how quality shaped success/failure
• Activity: Icebreaker – “What does Quality mean in your work/life?”
• Quality Philosophies & Gurus (Part I)
• W. Edwards Deming: 14 points, PDCA cycle
• Juran’s Trilogy: Planning, Control, Improvement
• Crosby’s philosophy: Zero defects & cost of quality
• Activity: Group role-play – applying PDCA to a workplace problem
• Quality Philosophies & Gurus (Part II)
• Kaizen & continuous improvement
• Total Quality Management (TQM) principles
• Case study: How Japanese firms used Kaizen to dominate industries
• Activity: Team exercise – create a mini-TQM plan for a sample company
• Quality Tools & Techniques (Part I)
• Seven Basic QC Tools (Pareto, Ishikawa, Flowcharts, Check Sheets, etc.)
• Problem-solving methodology
• Activity: Hands-on: Draw cause-and-effect diagram for a sample quality issue
• Quality Tools & Techniques (Part II)
• Histograms, Scatter diagrams, Control charts
• Introduction to Statistical Process Control (SPC)
• Activity: Practice session in Excel – build simple charts & interpret data
• ISO Standards & Quality Systems (Part I)
• ISO 9001: Principles, process approach, risk-based thinking
• ISO certification process
• Activity: Group activity – draft a sample quality policy & objective(s)
• ISO Standards & Quality Systems (Part II)
• Industry-specific standards: ISO 14001, ISO 22000, IATF 16949
• Auditing & compliance
• Activity: Mock internal audit role-play
• Lean Thinking
• Lean Principles: Value, Waste, Flow, Pull, Perfection
• Types of waste (Muda)
• Activity: Process-mapping exercise – identify waste in a sample process
• Six Sigma Basics
• Six Sigma concept & methodology (DMAIC)
• Tools used in Six Sigma projects
• Case examples: GE & Motorola success stories
• Activity: Small group case analysis – Six Sigma in service sector
• Quality in Services & Digital Transformation
• Service quality dimensions (SERVQUAL model)
• Quality in banking, healthcare, education, IT
• Quality 4.0: AI, IoT, Big Data in quality management
• Activity: Workshop – redesign a service process for better customer experience
• Sustainability, CSR & Future of Quality
• Linking quality with sustainability & corporate responsibility
• Global best practices in sustainable quality management
• Careers in quality management
• Activity: Debate – “Is quality only about customers, or also about society?”
• Final Project Presentations & Wrap-Up
• Group presentations of improvement projects/case studies
• Peer evaluation & feedback
• Course review & closing remarks
• Certification distribution

PROGRAM DURATION/DAYS

The program is 3 Months Classes will be conducted on Sunday 10 am to 04 pm.

FOR DETAILS & REGISTRATION

Plot No. 12-K, Sitara Market, Sector G-7 Markaz, Islamabad
Phone: 0519252651, 0519252652
Fax: (+9251) 9252653
E-mail: pimisb@pim.com.pk, pimislamabad@pim.com.pk