Dealing with Difficult People (Lahore)

October 19 – 20, 2026

Venue: PIM, Lahore.

Do you have to deal with rude, aggressive, emotional or know-it-all people kind of behaviors?
Do you come home from work agitated to have to deal with difficult people all day?
The aim of this training is to provide individuals with the skills and strategies to enable them to address difficult behavior, in the workplace, at home and in customer service environments.
The course provides delegates with the opportunity to work within their own work situation, where they want to handle the bad behavior more effectively.

This program includes:

• Defining the difficult behavior
• Identifying difficult behaviors
• Types of difficult people
• Techniques, strategies and models to handle the behaviors

Learning Outcomes

After attending this training program, you will be able to:

• Recognize six difficult behaviors
• Recognize your own style of handling
• Learn to handle each set of behavior effectively
• Build healthy, happy dynamics when relating to others
• Leave the training equipped with some effective practiced strategies for achieving a more successful outcome

Who Should Attend:

This program is designed for anyone who has to deal with difficult people or difficult behaviors. Human resource managers, team leaders, managers, educators, consultants, customer service representatives and people who negotiate will all benefit from this workshop.

PROGRAM SCHEDULE

The workshop is Two-day program (9:00 pm to 4:00 pm).

LEARNING INVESTMENT

Rs 39,000/- learning investment includes; certificate, hands-on training, participant training kit, refreshment, lunch, and business networking. (Note: The Fee is Exclusive of GST)