Telephone Etiquette (Karachi)
Telephone Etiquette (Karachi)
₨18,000.00
Duration: Two Full Days (9:00 AM to 04:00 PM) |
Lectures: 4 |
PIM Certificate |
COURSE DESCRIPTION
Phone etiquette is the manner in which to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.
A lot of times a simple telephonic conversation can go wrong if basic etiquette are overlooked.
It is all about knowing and applying universal rules that will make your telephone conversations more effective, positive and be able to clearly communicate with your clients or in your personal life.
The main objective of this session is to help you learn about telephone etiquette. By the time the session is over, you should be able to understand why telephone etiquette is important in your job; project a professional image on the phone when you make and receive calls; deal properly with difficult callers; and conclude calls successfully.
COURSE CONTENTS
- What is Telephone Etiquette? Why is it important?
- Telephone Etiquette
- Telephone Skills
- Do’s & Don’ts of Telephone Etiquettes
LEARNING OUTCOMES
You will be able to:
- Determine key etiquette and communication skills
- Determine how to properly manage any telephone conversation from start to finish
- Determine how the receiver of information transmit the information received
- Determine how to manage difficult customers over the telephone
- Develop appropriate voice, volume & vocal through practical hands on delivery
TARGET AUDIENCE
All individuals who want to improve their telephone handling skills competency so they can get the very best results from their telephone conversations.
TRAINER PROFILE
Masters in International Relations
Bachelors in Commerce
Asiyeh has vast 10+ years of multinationals & media experience in the area of Service & Quality, Training, Product Management, Project Management & Operations. She has successfully conducted trainings on banking products, customer services & in the area of general management. Currently, she is the Senior Manager at PIM & looking after the Program Office. She has conducted ‘Training Needs Analysis’ for organizations, held events & sessions throughout her tenure at PIM. She is a Certified NLP Practitioner, from American Board of Neuro Linguistic Programming (ABNLP). She is Confident, articulate, and has professional speaking abilities and experience.
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₨18,000.00
Duration: Two Full Days (9:00 AM to 04:00 PM) |
Lectures: 4 |
PIM Certificate |
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