Managing People Skills (Islamabad)

INTRODUCTION

Research has proved that the single most important factor that determines an employee’s performance is dependent on the way he or she is managed by his/her immediate manager or supervisor. Getting the best out of people is an art as well as a science.

OBJECTIVES

To equip participants with effective leadership tools to motivate and facilitate their teams. Prime areas of focus include Goal Setting, Delegation Skills, Team Building, Leadership, Time Management, Communication, Stress Management and Motivation. Detailed Course outline is provided below.

PROGRAM CONTENTS

• Managing others
  • Basics of people management skills
  • Planning skills
  • Assertive skills
  • Grievance handling skills
  • Role Play – Coaching
  • How to criticize mistakes effectively without losing motivation
  • Handling difficult employees
• Team Building
  • Smart teams vs. ‘not so smart’ teams
  • Help employees achieve their goals
  • Conflict resolution skills
  • Characteristics of effective teams
  • A positive approach to develop teams
  • Emotionally Intelligent teams
  • Develop your colleagues
• Delegation
  • Ideas to use when delegating
  • Common mistakes in delegation
  • Grooming your replacement (to move higher)
  • What should you delegate?
  • What you shouldn’t delegate?
  • Manager ‘A’ and Manager ‘B’ styles of delegation
• Stress Management
  • Factors which create stress
  • Turning stress to your advantage
  • Stress releasers
  • Various techniques to control stress
  • How to achieve ‘Work Life Balance?’
• Communication and Body Language for Managers
  • How to nurture relationships
  • Communicate effectively
  • Changing your language
  • My ‘pitch’ may not be the right ‘Pitch’
  • Operating at a ‘neutral’ ground
• Goal Setting
  • SMART Goals practical examples
  • Why people don’t set goals?
  • 10 ways to set effective goals
  • 11 strategies to optimize reaching goals
  • Personality characteristics of goal achievers
  • How to improve planning skills
• Time Management
  • Learn to say ‘No’ effectively to reach your goals
  • Smart work habits
  • You can’t manage Time, you can only manage yourself
  • Does time control you or you control time
  • Time wasters
  • Weekly prioritizing quadrant – a practical tool for planning
• Leadership Skills
  • Basic Leadership qualities
  • Types of leaders
  • Leadership Vs. Management
  • Discover your leadership style
  • Practicing good leadership tools
  • Motivating your team (your No. 1 job)
• Motivating Self and Other
  • Internal vs external motivation
  • Laws of Motivation
  • Motivated vs non-motivated performance
  • How to motivate your staff?
  • Removing the de-motivators

METHODOLOGY

Lecture, Group Discussion, Group Exercises, Individual Presentations

PROGRAM SCHEDULE

The workshop is two-day program (9:30 pm to 4:30 pm).

LEARNING INVESTMENT

Rs 30,000/- learning investment includes; certificate, hands-on training, participant training kit, refreshment, lunch, and business networking.