Art of Managing Conflict Effectively (PIM, Karachi)

December 19 – 20, 2019

@ PIM, Karachi.

COURSE DESCRIPTION

Prevention is better than cure. Workplace conflict is inevitable in any business thus it is essential that all managers, supervisors and business leaders must be equipped with the essential elements of managing and resolving conflicts in a positive manner. Having an improved understanding of conflict better prepares participants to be able to implement workplace conflict management.

This Two-day course has a mixture of theory and practical exercises designed to facilitate participants in understanding conflict, sensing signs of conflict escalation, responding to such signs with appropriate actions and lastly using effective techniques to resolve the conflict.

COURSE CONTENTS

• Myths related to workplace conflict
• Forms of conflict in the organizations
• Causes and conflict provoking behaviors’
• Consequences of conflict on individual to organization’s performance
• Communication styles as barriers to dealing with conflict
• The IBR (interest based relational approach)
• Conflict resolution process
• Pitfalls of the conflict and dealing with them
• Styles of dealing with conflict

LEARNING OUTCOMES

Gain a thorough understanding of the

• Sources, causes and types of conflict
• Understanding all six phases of the conflict resolution process
• Understand the five main styles of conflict resolution
• Learn to apply the conflict resolution process to all types of conflict
• Learn how to break out and use parts of the process to prevent conflict
• Develop communication tools to breakdown conflicts into reasonable pieces of solutions