MODERN SECRETARIAL PRACTICES

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Classes Started from :	21 April 2008 (Karachi Campus)
Duration:	3 months
Timing:	Twice a week, 6.00- 9.00pm (Mon, Wed)

As technology continues to expand in offices across the world, the role of the office professional has greatly evolved. Office automation and organizational restructuring have led secretaries and administrative assistants to assume a wider range of new responsibilities once reserved for managerial and professional staff. Many secretaries and administrative assistants now provide training and orientation for new staff, conduct research on the internet, and operate and troubleshoot new office technologies. In the midst of these, however, their core responsibilities have remained much the same, although changed from manual to electronic - performing  and coordinating an office’s administrative activities, storing retrieving, and integrating information for dissemination to staff and clients.

Secretaries and administrative assistants are responsible for a variety of administrative and clerical duties necessary to run an organization effectively. They serve as an information manager for an office, schedule meetings and appointments, organize and maintain paper and electronic files, manage projects, conduct research and provide information via the telephone, postal mail and e-mail. They also may prepare correspondence and handle travel arrangements.

Secretaries and administrative assistants are aided in these tasks by a variety of office equipment, such as facsimile machines, computers, scanners, printers, photocopiers, and telephone systems. Secretaries and administrative assistants increasingly use personal computers to create spreadsheets, compose correspondence, manage databases, and create reports and documents via desktop publishing, and using digital graphics – all tasks previously handled by managers and other professionals. At the same time, these other office workers have assumed many tasks traditionally assigned to secretaries and administrative assistants, such as word processing and answering the telephone.

Course Contents:

Management and Administrative Skills (Module-1)

Business Etiquette

• Develop and sustain business relationships
• Plan meetings and entertaining with ease and confidence
• Handle conflict and diffuse difficult situations
• Learn about social do’s and don’ts
• Discover the meaning of ‘world class’ customer service
• Communications Skills
• Introduction to Business Communication
• Business English

Telephone Courtesy

Front Office Skills

• Assertiveness skills
• Overcome communication hurdles
• Discover methods to win over difficult people
• Gain an understanding of the business environment
• Define the quality, clarity and tone of your voice
• Enhance your listening skills
• Learn to project professional image of yourself and your company

Time Management Skills

• Efficient time management processes
• prioritize your workload to ensure deadlines
• set realistic and achievable goals
• learn to make your own decisions
• implement practical methods to help you plan your day
• Organizational skills

Technological skills (Module-2)

Basic operation and maintenance of office equipment

• Personal computer
• Printer
• Scanner
• Photocopier
• PABX system
• Mobile phone
• Fax machine

IT Skills (Module-3)

• Understanding Windows Environments
• Word Processing (MS Word XP)
• Spread Sheets  (MS Excel XP)
• Presentation Development (Power Point XP)
• Database Management System (MS Access XP)
• Graphic Designing
• Internet

Who Should Attend:

• Individuals seeking a career in Office Administration.
• Secretaries
• Administrative Assistants
• Office Managers
• Office Assistants

Schedule:

Course Started  :  21 April 2008

Duration :  3 months

Timing                                       :  Twice a week (Mon, Wed), 6.00- 9.00pm

Fee                                                      : Rs. 12,000/- Lump sum or two installments of Rs. 7000 each

                                                 (Last Date for Submission of

                                                    Application and Fee: April 17, 2008) 

PAKISTAN INSTITUTE OF MANAGEMENT

www.pim.com.pk

For Details and Registration Contact The PIM Diploma Office:

Karachi: Pakistan Institute of Management Management House, Shahra-e-Iran, Clifton Tel: (021) 9251711-14, FAX: 9251715-16 E-Mail: registration@pim.com.pk

Lahore: Pakistan Institute of Management 70-B/2 Gulberg III, M.M Alam Road. Tel: (042) 926 3133 - 926 3136 FAX: 926 3138 E-Mail: pimlhe@wol.net.pk